Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
Solbio BVBA cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes .
About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.
Webwinkeloftware : MijnWebwinkel
Our webshop has been developed with software from MyOnlineStore . Personal data that you make available to us for the benefit of our services will be shared with this party. MyOnlineStore has access to your data to provide us (technical) support, they will never use your data for any other purpose.
Web hosting : MijnDomein
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is obliged to observe secrecy on the basis of the agreement.
E-mail and mailing lists : MailChimp
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors : Mollie
We use the Mollie platform to process (part of) the payments in our webshop . Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data longer than permitted by the legal terms.
Shipping and logistics
When you place an order with us, it is our job to have your package delivered to you. We use the services of B-Post to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with B-Post. B-Post uses this information only for the purpose of executing the agreement. In the event that B-Post engages subcontractors, B-Post will also make your data available to these parties.
Invoicing and accounting : MoneyBird
We use the services of MoneyBird for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. These data will be used for the administration of sales invoices. Your personal data is sent and stored protected , MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obliged to observe secrecy and will treat your information confidentially. MoneyBird does not use your personal data for purposes other than those described above.
We use the services of Exact Online to keep track of our administration and accounting . We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected . Exact Online is obliged to observe secrecy and will treat your data confidentially. Exact Online does not use your personal data for purposes other than those described above.
External sales channels
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of the data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations.
These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services . This information (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In some cases, Solbio BVBA can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us . Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to
receive the data at a different e-mail address or, for example, by post , we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to restrict the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us . In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases, you have the right to object to the processing of your personal data by or on behalf of Solbio BVBA. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling . We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters .
Oud Gooreind 31
E contact (@) solbio.be
Contact person for privacy matters Maarten Dejongh